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Room Division Management (202404-LLecture)
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General
Module Information for Rooms Division Management
CLASS TEST 1 - Front Office (28 May)
CLASS TEST 2 - Housekeeping (2 July)
(a) Group Assignment. Presentation on 9 July
(b) Individual Reflective (Submit by 12 July)
Individual FO Video Training Assignment (Submit 16 July)
FRONT OFFICE TOPICS
Guest Complaints
Ongoing FO Responsibilities
Travel Agents
Ongoing Group Reservations
Night Audit
Perform Supervisory Task
FRONT OFFICE TECHNOLOGY
HOUSEKEEPING TOPICS
Housekeeping Coordinator
Public Area
Special Cleaning
Housekeeping Expenses
Supervision in HK
Housekeeping Technology
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Course info
Room Division Management (202404-LLecture)
Lecturer:
Brenda Yeo Siok Mui .
Skill Level
:
Beginner